Authority and limits
We establish who may approve each request type and when another decision is required. Value, department or the nature of the work can determine the route, while incomplete requests return for clarification before approval.
Approvals, deadlines and responsibilities
Every decision reaches the right person
Organise purchase, discount and work approvals with clear owners, deadlines, substitutes and a decision history that also covers exceptions and delays.
Explore the solution01 / Who it is for
Who decides when everyone is waiting?
One colleague requests a discount over the phone, another emails a purchase request, and a job waits until the director notices a message. Nobody is sure whether the request is complete or who should respond. For a small team, we establish a few straightforward rules and a substitute during absences. For a business with departments or branches, we distinguish authority by request type, value and responsibility. Employees can check progress without repeatedly chasing decision makers, and managers receive the requests they are actually responsible for.
02 / What the project can include
Clear rules between request and decision
Deadlines and substitutes
We define response times, reminders and who takes over during an absence. When a deadline passes, the request follows the agreed escalation rule; silence is never treated as approval and does not authorise the work to proceed.
Decisions with context
The request, supporting documents, comments and response remain in a history available to authorised people. Approvals, rejections and clarification requests record who acted and when, so the next stage begins with a decision that can be checked.
03 / Illustrative example
Illustrative example: a purchase beyond a manager’s limit
A workshop manager requests a part above their approval limit. The request includes a quote and a reason for purchasing and goes to the director. The director asks a question, and the requester adds the answer to the same request. If the director is absent, a designated substitute takes over within their agreed authority. Following explicit approval, the request can move to purchasing. If the deadline passes, the agreed responsible person is notified without automatically ordering the part. This illustrative scenario is adapted to the company’s rules.
04 / How we work
Start with the decisions you already make
- 01
Choose the requests
We review purchase, discount or work requests and identify missing information, recurring delays and the people authorised to decide in each situation.
- 02
Agree the rules
We agree limits, approval order, deadlines and substitutes. We separately define what happens after rejection, clarification, absence or a change to an approved request.
- 03
Check real situations
We configure the process and check representative requests, including incomplete, overdue and above-limit cases. Responsible people confirm that authority and notifications work as agreed.
- 04
Put the process into use
We prepare the team, introduce the agreed process and follow the first requests. We refine rules that cause unnecessary delays while keeping ownership of process changes clear.
05 / What you receive
What the company receives
- A configured approval process for agreed request types, with explicit statuses and actions.
- A responsibility matrix covering limits, substitutes and overdue requests.
- Decision history, agreed notifications and a short guide for requesters and approvers.
What the project can include
The company defines decision authority
- The company confirms authorised people, limits and delegation; silence does not constitute approval.
- Changes to the value or scope of an approved request may require a new decision under the agreed rule.
- We establish whether internal approval is sufficient or separate signatures or formal documents are also required.
Where we start
Discuss your project
Choose a request that frequently stalls and show us how it is approved today: who submits it, who decides, which information is needed and what happens when nobody responds.
Clarify your approval process