01 / Who it is for
When conversations need to become completed work
Colleagues agree on a change, but someone still has to find the order, fill in the fields and notify the person responsible. In a small team, one person repeats these steps alongside other duties. In a larger organisation, the request moves between departments with different permissions and responsibilities. An assistant can prepare this work while preserving its source and the person responsible for the decision. Together, we select tasks with outcomes that can be checked and identify situations that must go to a colleague.